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Goal: Engage our employees in ways that support our business, grow their skills and deliver outstanding business results.

Our people are critical to the delivery of our business strategies and to reaching our vision of being a world-class customer-focused energy company. That is why it is important for AGL to create a safe working environment where employees can contribute to delivering a positive customer experience.

AGL aims to offer a satisfying and productive place to work, and to develop the skills and knowledge of all employees. Our values underpin everything we do: One Team, Delivery, Authentic, Safe and Sustainable and Vitality. The way in which our employees live these values shapes perception of our brand as well as the day-to-day experience that our stakeholders have with AGL.

We support the aspirations of employees who seek to develop their careers at AGL – whether moving up through leadership roles in the Company or by expanding their skills and experience as specialists in their chosen field.

Achieving our employee engagement goal is underpinned by three core strategies:

• Improve AGL’s health and safety performance and achieve milestone targets, designed to meet our medium-term goal of zero injuries.
• Facilitate a high performance culture by providing infrastructure, tools and processes.
• Attract, retain and develop employees.

Our goals and strategies have been developed to address a number of key challenges facing our business:

• The recent upgrade of our billing systems and the resultant impact on customers in our retail business has created challenges with maintaining engagement during a time of significant operational change.
• Keeping our people connected given our geographically dispersed workforce, across metropolitan and regional Australia.
• Operating in a fast growing and rapidly changing industry, we are mindful of retaining our key talent, including those with skills in specialist areas, which are scarce in the external market. Our challenge is to attract and retain the best talent in the industry.
• Building the leadership capability required to execute our strategy.

During 2009/10 we will be concentrating on reinforcing and embedding these initiatives, integrating new and refreshed programs into day-to-day operational activities.

Workforce snapshot

At 30 June 2009 AGL had a total of 2,138 employees, corresponding to 2,095 full-time equivalent (FTE) employees. This compares to 1,947 employees (1,896 FTE) at the end of 2007/08¹.

¹Historical employee figures have been updated since the publication of the 2007/08 sustainability report to reflect systems reconciliation since that time.