Transferred the majority of our customers onto a new billing system
Implemented a major program of work to reduce the recently high numbers of unbilled accounts, an issue that has caused our customers considerable distress and contributed to high numbers of Ombudsman cases during the year
Introduced a comprehensive Quality Assurance program and suite of metrics to facilitate better customer service
Utilised the expertise of the AGL Customer Council so that our strategies are responsive to customers’ needs
Carried out almost 3,000 energy audits under energy efficiency schemes
