Actions 2008/2009.

During the coming year, we will:

  • Implement a new customer charter
  • Reduce Ombudsman complaints to below pre-Phoenix levels
  • Achieve a Net Promoter Score in the top quartile of all Australian energy retailers by 2012
  • Improve the quality of communications to our customers, delivering clear messages in all correspondence
  • Contract at least an additional 1 TWh of GreenPower sales to become Australia’s largest retailer of GreenPower by volume
  • Develop a crisis response policy to enable a consistent approach to supply interruption issues

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